If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your order.

Should you receive an item that is in the wrong colour or size than the one you originally order, please email us a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement.

We can offer you replacements at no additional cost if it falls under below criteria:
  • Items are faulty – damaged/broken or soiled upon arrival.
  • We sent wrong item – size, style, colour.
  • Parcels that are lost in transit.
  • Measurements are provided in each product’s description to help you decide on your purchase. We do not bear responsibility due to NON-RECEIPT or REFUSAL because the item that does not fit your children.

Note: Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
ChezaPlus Store will not be held liable to any misroute parcels. 

Can all items be returned?

All items will be accepted back so long as they meet all of our returns terms and conditions and a returns request is submitted within 7 days of receipt of delivery.

How do I return a product?

If the item you have bought is no longer required, you can return it within 7 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.

Return Terms & Conditions

The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original branded packaging (alternative appropriate exterior shipping packaging can be used) will be refunded. The refund delay depends on your bank and may vary. 

Returned orders remain under the responsibility of the customer until they arrive back at our returns address. We will not be held liable for any loss or damage to the parcel during transit to our returns centre, nor will we be able to provide any assistance with tracking the parcel before it's arrived back with us.

If you have other concerns, please refer to our FAQ or contact our Customer Service by submitting a ticket at our contact page.

Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. ChezaPlus Store reserves the right to refuse any replacement and refund if it does not meet the above criteria.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website.

Should you realize that an incorrect information/address was added in your order please contact us right away.